Privacy Policy

1. Introduction

Welcome to Eru Sports (erusports.com) (“we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information when you browse our website, make a purchase, or otherwise interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Account information: When you register an account or place an order, we may collect your name, email address, phone number, shipping address, and other contact information.
• Order and payment information: We collect data about your purchases (products, order value, date) and the payment method you use. We do not store full payment card details – these are processed by our payment gateway.
• Device & usage data: We may collect your IP address, browser type, device identifiers, pages visited, referring URLs and time stamps. This helps us analyse traffic and improve our services.
• Cookies and tracking technologies: We use cookies and similar technologies to operate the website, understand usage, personalise content, and for marketing purposes. You can control cookies via your browser settings.
• Communications: If you contact us via email, WhatsApp or support forms, we may record your message and our response for customer service and quality purposes.

3. How We Use Your Information

We use your data for the following purposes:

• To process and fulfil your orders, deliver products to you, and handle returns or exchanges.
• To communicate with you about your account, orders, shipments, and other related matters.
• To personalise your experience on our website, including showing relevant promotions or products.
• To monitor and improve our website, services, and security.
• To prevent fraud, comply with legal obligations, and enforce our terms.

4. Disclosure of Data

We may share your information with third parties in the following cases:

• With service providers such as payment gateways, shipping and logistics partners, IT and analytics providers, who help operate our business.
• When required to comply with legal obligations or to respond to lawful requests by public authorities.
• In the event of a business transaction (e.g., merger, acquisition or sale) involving Eru Sports.

We ensure that any third-party service provider is permitted to process your data only on our instructions and under confidentiality obligations.

5. Cookies and Similar Technologies

Cookies are small files placed on your device. We use cookies for essential website functionality, analytics and marketing. You can choose to disable cookies via your browser but doing so may affect certain features of the website.

6. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law. After that, we securely delete or anonymise your data.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access your personal data.
• The right to correct or update incomplete or inaccurate data.
• The right to request deletion of your personal data (where applicable).
• The right to restrict or object to certain processing.
• The right to data portability (in certain cases).

If you wish to exercise any of these rights, please contact us at the details provided below.

8. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us and we will take steps to delete the information.

10. International Transfers

Your data may be transferred to, and processed in, countries other than your own. By using our services, you agree to such transfers. We will ensure that appropriate safeguards are in place to protect your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email:
• WhatsApp / Phone:
• Address: