Return & Exchange Policy

At ERU Sports, we want you to love your purchase. If you are not fully satisfied with your order, our return and exchange policy ensures a smooth process.

1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

• The item is unused, unworn, and in its original packaging.
• The return request is initiated within 7 days of delivery.
• The product received is damaged, defective, or different from what was ordered.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Customized or personalized products.
• Products purchased during clearance or sale.
• Used, washed, or damaged items not in original condition.

3. How to Initiate a Return

To start a return or exchange:

• Email us at support@erusports.com with your order number, issue description, and supporting images (if applicable).
• Once approved, we’ll share the return shipping details and instructions.

4. Return Shipping

Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect product sent by us. Please ensure the product is securely packed to avoid damage during transit.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.

6. Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued.

7. Damaged or Defective Products

In case of a damaged or defective product, please report it within 48 hours of delivery. Include photos or videos of the damage so that we can resolve it quickly.

8. Contact Us

For any return or exchange queries, feel free to contact us:

Email: support@erusports.com
Website: https://erusports.com